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FAQ's

Have Your Appliance Repair Questions Answered at UrbanPro in Katy

UrbanPro Appliance Repair: Essential FAQs for Your Appliance Service Needs

Welcome to our comprehensive FAQ page designed to answer your most pressing questions about appliance repair we've got you covered. This guide intends to address a majority of your concerns - whether it's about an ice machine, a wine cooler, or a stove. If you have any other questions that are not included in this list, please don't hesitate to contact us.

What types of appliances do you repair?

We repair a wide range of home appliances including: Refrigerator, Ice Machine, Washer, Dryer, Dishwasher, Oven, Cooktop, Microwave, Wine Cooler, Freezer and Range or Stove.

What brands of appliances do you service?

We service a broad spectrum of brands including: Samsung, LG, KitchenAid, Whirlpool, Kenmore, General Electric, Refrigerator, Ice Machine, Washer, Dryer, Dishwasher, Oven, Cooktop, Microwave, Wine Cooler, Freezer, Jenn-Air, Asko, Bosch, KitchenAid, Sub-Zero, Thermador, Frigidaire, Maytag, Magic Chef, Amana, Electrolux, Hotpoint andHaier.

What is the cost of a service visit?

The cost of a service visit is $65. This fee is waived if you choose to proceed with the repair.

Do you offer a warranty on your repairs?

Yes, we offer a 90-day warranty on all our repairs.

Do you repair appliances from all manufacturers?

No, these are the brands we repair: Samsung, LG, KitchenAid, Whirlpool, Kenmore, General Electric, Refrigerator, Ice Machine, Washer, Dryer, Dishwasher, Oven, Cooktop, Microwave, Wine Cooler, Freezer, Jenn-Air, Asko, Bosch, KitchenAid, Sub-Zero, Thermador, Frigidaire, Maytag, Magic Chef, Amana, Electrolux, Hotpoint andHaier.

What are your service hours?

Monday through Saturday, 8am - 5pm. We are closed on Sundays.

Do you handle emergency calls outside of business hours?

Yes, we can attend emergencies outside our regular business hours and/or workdays. In those situations, the fee for the visit would be $100 instead of $65.

Does UrbanPro Appliance Repair sell, buy, or trade appliances?

No, we do not sell, buy, or trade appliances.

If you need to order parts, do I need to pre-pay for them?

Yes, we require a 50% pre-payment for parts that need to be ordered.

Do you sell parts?

No, we do not sell parts.

Can your service technician call me before they arrive?

Yes, our technicians can either call or text you before they arrive.

Does the service fee apply towards the cost of the repair?

Yes, the service fee is applied towards the cost of the repair.

What if you can't repair my appliance?

On rare occasions, we may encounter appliances that cannot be repaired due to the high cost of parts or a defect in the appliance. In these cases, we will notify you and you will only be responsible for the service visit fee. However, in our experience, most appliances can be repaired more cost-effectively than purchasing a new appliance.

How quickly can I expect service?

We strive to provide same-day service whenever possible.

Do your technicians undergo training?

Yes, all our technicians undergo rigorous training and have years of experience in appliance repair.

Are your technicians licensed and insured?

Yes, all our technicians are licensed and insured for your peace of mind.

Do you provide a written estimate before beginning repairs?

Yes, we provide a written estimate for your approval before we begin any repair work.

What payment methods do you accept?

We accept a variety of payment methods including cash, checks, and most major credit cards.

Do you repair commercial appliances?

Currently, we specialize in residential appliance repair.

Do you repair small appliances like toasters or blenders?

We specialize in the repair oflarge home appliances. Unfortunately, we do not repair small appliances like toasters or blenders.

What areas do you serve?

We serve Katy, Cypress, Fulshear, Sugar Land, Richmond, and the surrounding areas in Houston Texas.

How long does a typical repair take?

The length of a repair can vary depending on the complexity of the issue, but most repairs are completed within one to two hours.

Can I schedule an appointment online?

Yes, you can schedule an appointment through our website or by calling us directly.

What if my appliance needs to be replaced instead of repaired?

Our technicians will advise you if it is more cost-effective to replace rather than repair your appliance. However, we do not sell or install new appliances.

Do you carry parts with you or do you have to order them?

Our technicians carry a stock of common parts with them. However, if a specific part needs to be ordered, we will do so promptly.

Do you provide service on weekends?

We provide service from Monday to Saturday. We are closed on Sundays.

Do you provide service on weekends?

Please ensure that our technician will have clear access to the appliance. If the appliance is a built-in unit, please make sure it is emptied prior to the technician's arrival. If the repair involves a gas appliance, please make sure the gas supply is functional.

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CONTACT INFO

(713) 382-3208

11502 Harmony Summit Trce, Richmond, TX 77406

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BUSINESS HOURS

Monday to Saturday
8:00 am to 6:00 pm

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