FAQ's
Have Your Appliance Repair Questions Answered at UrbanPro in Katy
UrbanPro Appliance Repair: Essential FAQs for Your Appliance Service Needs
Welcome to our comprehensive FAQ page designed to answer your most pressing questions about appliance repair we've got you covered. This guide intends to address a majority of your concerns - whether it's about an ice machine, a wine cooler, or a stove. If you have any other questions that are not included in this list, please don't hesitate to contact us.
We repair a wide range of home appliances including: Refrigerator, Ice Machine, Washer, Dryer, Dishwasher, Oven, Cooktop, Microwave, Wine Cooler, Freezer and Range or Stove.
We service a broad spectrum of brands including: Samsung, LG, KitchenAid, Whirlpool, Kenmore, General Electric, Refrigerator, Ice Machine, Washer, Dryer, Dishwasher, Oven, Cooktop, Microwave, Wine Cooler, Freezer, Jenn-Air, Asko, Bosch, KitchenAid, Sub-Zero, Thermador, Frigidaire, Maytag, Magic Chef, Amana, Electrolux, Hotpoint andHaier.
The cost of a service visit is $65. This fee is waived if you choose to proceed with the repair.
Yes, we offer a 90-day warranty on all our repairs.
No, these are the brands we repair: Samsung, LG, KitchenAid, Whirlpool, Kenmore, General Electric, Refrigerator, Ice Machine, Washer, Dryer, Dishwasher, Oven, Cooktop, Microwave, Wine Cooler, Freezer, Jenn-Air, Asko, Bosch, KitchenAid, Sub-Zero, Thermador, Frigidaire, Maytag, Magic Chef, Amana, Electrolux, Hotpoint andHaier.
Monday through Saturday, 8am - 5pm. We are closed on Sundays.
Yes, we can attend emergencies outside our regular business hours and/or workdays. In those situations, the fee for the visit would be $100 instead of $65.
No, we do not sell, buy, or trade appliances.
Yes, we require a 50% pre-payment for parts that need to be ordered.
No, we do not sell parts.
Yes, our technicians can either call or text you before they arrive.
Yes, the service fee is applied towards the cost of the repair.
On rare occasions, we may encounter appliances that cannot be repaired due to the high cost of parts or a defect in the appliance. In these cases, we will notify you and you will only be responsible for the service visit fee. However, in our experience, most appliances can be repaired more cost-effectively than purchasing a new appliance.
We strive to provide same-day service whenever possible.
Yes, all our technicians undergo rigorous training and have years of experience in appliance repair.
Yes, all our technicians are licensed and insured for your peace of mind.
Yes, we provide a written estimate for your approval before we begin any repair work.
We accept a variety of payment methods including cash, checks, and most major credit cards.
Currently, we specialize in residential appliance repair.
We specialize in the repair oflarge home appliances. Unfortunately, we do not repair small appliances like toasters or blenders.
We serve Katy, Cypress, Fulshear, Sugar Land, Richmond, and the surrounding areas in Houston Texas.
The length of a repair can vary depending on the complexity of the issue, but most repairs are completed within one to two hours.
Yes, you can schedule an appointment through our website or by calling us directly.
Our technicians will advise you if it is more cost-effective to replace rather than repair your appliance. However, we do not sell or install new appliances.
Our technicians carry a stock of common parts with them. However, if a specific part needs to be ordered, we will do so promptly.
We provide service from Monday to Saturday. We are closed on Sundays.
Please ensure that our technician will have clear access to the appliance. If the appliance is a built-in unit, please make sure it is emptied prior to the technician's arrival. If the repair involves a gas appliance, please make sure the gas supply is functional.